Need to Make an Exchange/Return?
Returns: (With Packing Slip)
UWshop accepts returns of unworn, unwashed, and in new condition merchandise within 30 days of receiving item(s). Refunds must be accompanied by the original packing slip and will be made in the form of the original payment.
Returns: (Without Packing Slip or after 30 days)
UWshop will issue a merchandise credit (applicable to our online store only) or make an exchange if the merchandise is unworn, unwashed, in new condition, and is currently available on our website.
Shipping charges will apply for exchanges. A flat rate shipping fee of $8.00 will be deducted from the credit card used on your original purchase if a check or money order was not included with the return. We will not be able to send out new items until we receive the full amount to cover shipping.
Or simply order the item(s) online to ensure they do not go out of stock. We will credit your card upon receipt of the returned merchandise.
For Defective or Shortages
Call our customer service department at 608-204-9400 to receive a Return Service Label or report shortages. Claims for shortages or defective merchandise must be made within 7 days of receiving the items. .
No refunds will be issued for sale items. Sale items may only be exchanged or returned for store credit. Sale items returned in store will be issued in-store credit. Sale items returned to our warehouse facility will be issued online store credit.
Refunds will be given within 30 days of receiving merchandise.
Please send all returns/exchanges to:
601 West Dayton Street
Madison, WI 53715
Please list product(s) by product code, and specify size and color desired if applicable. Check our website for availability. If returning a product that included a free gift, please return both items to avoid being charged for the gift.
P.O. Number ________________